Shipping & Returns
Shipping within the UK is charged at a flat rate of £4.99.
Order just a tee, £4.99. Order a hoodie & a tee, yep still £4.99. You & your bestie order the whole collection for those matchy matchy vibes all for £4.99!
Your orders are posted using the Royal Mail 48 tracked service, larger orders will be delivered by courier (but still for £4.99 obvs!).
Expect to receive your order between 7-10 working days.
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.
In the unlikely event one of our products is faulty then please contact the Isolation Generation team via email: firstname.lastname@example.org for further details on how to return. Once the item has been received and inspected, we will send you an email to notify you regarding the status of your return & whether a refund will be issued.
*Please do not send your purchase back to the manufacturer*
Where applicable refund will be processed, and a credit will automatically be applied to your original method of payment.
If after 10 working days you have still not received your refund & you've already contacted your bank/payment provider regarding this matter, please contact us at email@example.com to assist you further.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we'll give you the details you need to arrange your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
As we only accept the return of faulty goods Isolation Generation Clothing Ltd will reimburse your return postage costs within reason. We recommend using the Royal Mail 48 Tracked service.
Please bear in mind we are unable to reimburse premium service shipping costs when a more economical tracked method would be deemed more appropriate. This method also covers any loss up to a value of £100.
Please retain your proof of posting as we can't guarantee we will receive your returned item.